User Management

Radio Mast makes it easy to securely collaborate with other users and manage access to your radio stations.

With Radio Mast's station sharing feature:

  • IT staff and agencies can delegate access to local station staff, to view reports or access monitoring
  • Terrestrial stations can invite a broadcast engineer to help manage their streaming

Station sharing allows you to manage access without sharing passwords, allowing your organization to adhere to modern security best practices. Each collaborator will have their own Radio Mast account, and there is no per-user charge.

Station Sharing / Manage Access

Radio Mast allows you to share access to view and manage your station and its associated services. Access and permissions are scoped by the station.

To share a station, log into your Radio Mast account, click the name of your station, then click Settings in the sidebar. Scroll down to Manage Access. To invite an individual to access your station, enter their email address and click Invite.

Individual collaborators will receive an invitation email with a special link, which they must click to accept access to the team.

To invite a team to access your station, choose the Team and then click Grant Team Access.

Screenshot of Station Settings in Radio Mast, showing the Manage Access section.
The Manage Access section of Station Settings allows you to invite collaborators and teams.


Individual collaborators and teams will be assigned the role of "Collaborator", which will have access to view and modify station settings, including Streams, Analytics, Monitoring, Transcoders, and Remote Encoders.

Collaborators do not have permission to:

  • Invite other collaborators or teams
  • Change the Listener Pool assigned to the station. (Collaborators cannot change a stream's listener capacity.)
  • Delete the station


Creating a Team in Radio Mast allows easier delegation of access to stations. With teams, you can invite a colleague to join by email, and then grant permission on a station to an entire team. This makes sharing and revoking access easier, if you have many stations or colleagues.

To create a team, log into Radio Mast and click Account in the top-right corner, then click Teams. Click Create a Team and follow the instructions presented. After creating a team, invite a colleague to join by entering their email address and clicking the Invite button.

On the Edit Team page, you can also see which radio stations can be accessed by a team, to allow you to quickly audit permissions.

To grant a team access to a station, click Radio Stations at the top of your account, then click the name of station. Click Settings in the sidebar on the left, then scroll down to Manage Access, select the team, then click Grant Team Access.

Screenshot of Teams Settings in Radio Mast, showing a list of teams on a user's account.
The Teams page under Account allows you to create and manage teams.

Alerting with Collaborators

There are two different approaches to managing alerting for Stream Monitoring, in regard to alerting other people:

1. Using Alert Contacts

The simplest way to alert colleagues on downtime is to configure your Alerting with your colleagues added as email Alert Contacts. You will then need to configure an Alert Policy to notify those contacts. The benefit of this approach is that a single person manages all alerting and station access does not need to be shared.

2. Using Collaborators or Teams

When access to a station is shared with an individual collaborator or team, the Alert Policies of those collaborators are applied to the station, allowing those people to be alerted on downtime.

If you have an Alert Policy that is configured to alert when any station is down, this will include stations that have been shared with you. If you do not wish to receive alerts when a shared station is down, configure your Alert Policy to "Apply To" specific stations.

The benefit of using collaborators for shared alerting is that each individual user can customize their own Alert Policy and make adjustments as needed. The downside is that it can be more difficult to manage as a team if each individual is responsible for their own Alert Policy settings.

To make shared alerting easier to follow, you can see all the Alert Policies that are applied to your station by clicking the Alerting tab on the left inside your Radio Station. This will display not only your Alert Policies but also collaborators' Alert Policies that will be triggered by downtime on this station.

Questions about alerting? Please get in touch and we'd happy to help.

Listener Capacity Pools

When a Listener Capacity Pool is assigned to a stream, it is implicitly shared for us on other streams within the same Radio Station, by collaborators and teams with access to that station. Collaborators and Team Members with access to that station will be able to create new streams inside that station using any Listener Pool already in use within that station.

When managing radio stations with many streams, we recommend that the station owner create an initial set of streams utilizing any Listener Capacity Pools they wish to allow their team to use.