Radio Mast can automatically alert you when there's a problem with your internet radio stream. When that happens, your Alert Contacts are notified according to your Alert Policies. These are explained below.
To get started, click Alerting at the top of the Radio Mast interface after logging into your account.
An Alert Policy is a set of rules that determine what triggers an Alert, and who to contact if there are issues. An Alert Policy consists of the following options:
An Alert Contact consists of a name and email address. When you add a new email contact, a verification email is sent, and the recipient must click the verification link inside that email before they can receive Alerts from Radio Mast. Slack channels are also listed under Alert Contacts if you are using the Radio Mast Slack intergration.
Radio Mast's Alert Policies and Alert Contacts allow you to build powerful rules that contact the right staff at your radio station at the right time. Since multiple policies can be applied to each station, they can be combined to create even more intelligent policies.
For example, you can create one Alert Policy that instantly notifies your junior staff of any stream downtime. By adding a second policy, you can opt to notify your senior staff if any downtime persists for longer than 2 hours. This allows you to automatically escalate Alerts without manual intervention.